• How do I start collecting Loyalty Reward points?

    Simply by placing an order with us. Once your order is delivered, Loyalty Reward points, according to the bill value and according to your membership plan, will automatically credit to your account.

  • Do my Loyalty Reward points expire?

    Your Loyalty Reward points will not expire if you have been active with us for at least once a year. If you are inactive with us, more than a year, it will then expire 365 days after your last order's due date.

  • How do I view the Loyalty Reward Points that I have?

    By logging into our webapp or our IOS /Android apps and going to “My Account” section. You can view your current membership plan, their validity, your Loyalty Reward points, your wallet balance and all information regarding your orders are available for you.

  • How do I make use of the Loyalty Reward Points?

    At any time, you can convert the Loyalty Reward points to its proportionate amount that will then be added to your SPIN CYCLES wallet. This wallet balance can be used to make payment against any of your future orders -in part or in full.

  • I have placed an order with you. Why haven't I received my points?

    Loyalty Reward Points are automatically added only once the order is delivered.

  • How do I get the additional 5% discount for the store walk-in order?

    Your registered mobile number will be checked for an active membership. If you are an active Empyrean Purple member, the 5% additional discount is automatically applied when the order is billed in-store.

  • Where do I see the member special discounts and offers?

    By logging into our webapp or our IOS /Android apps and going to “My Account” section. Tailored and membership-specific rewards and offers are available in addition to the existing Loyalty Rewards. Also, these promo-codes can be applied in addition to the 5% store walk-in discount, so you can save more. Just remember to let the store executive know your promo code. It cannot be applied later if you forget it at the time of billing.

  • Can I cancel my Empyrean membership?

    You can use the Empyrean membership and utilise the benefits until the validity expires and choose not to renew it. The Empyrean membership fee paid is non-refundable and members will continue to enjoy the program benefits for the duration of your membership term.

  • What if I have additional questions?

    You can write to us at support@spincycles.in and we shall reach out to you.